The health and well-being of Lowe’s associates and customers is a top priority and additional efforts were put in place during the pandemic. Virtual care benefits were extended to all associates, regardless of whether they were on a Lowe’s benefits plan or not. General medical, mental health, dermatology, and chronic condition management services provide access to whole-person virtual care and result in best-in-class health outcomes.

With world-class benefits designed to help Microsoft employees and their families live well, the company offers a robust spectrum of whole-person virtual care services to support physical and mental healthcare needs. By empowering those living with diabetes with personalized support and whole-person virtual care resources, participating members have achieved exceptional levels of A1c improvement.

Living its mission to make our world more human by connecting people, Telefónica Group launched pioneering telemedicine services in Brazil (Vivo Vida V) and Spain (Movistar Health) that empower consumers to connect with primary care doctors anytime, anywhere.

In the UK, pediatric and neonatal surgeons from Alder Hey and neonatologists from Liverpool Women’s typically work side-by-side treating sick neonatal babies. When the COVID-19 pandemic restricted movement of staff between the two hospitals, the teams rapidly launched a virtual neonatology response program in weeks and empowered clinicians to safely and efficiently collaborate in care delivery without travel between sites.

Mount Sinai has been on the forefront of both treating and researching COVID-19 throughout the course of the outbreak in New York. With novel use cases, the hospital leveraged virtual care to treat patients, both inpatient and outpatient, and ensure safety for front-line healthcare workers.

When the lives of millions of students were disrupted by the pandemic, UHCSR extended virtual care services to ensure healthcare access was uninterrupted during this challenging time. Unlimited virtual visits from HealthiestYou helped members resolve healthcare issues and, importantly, mental healthcare concerns which were most prevalent in this critical age group.

Cincinnati Children’s deploys telehealth services that improve the health of children around the world and remove geographic obstacles enabling patients, families and care providers to interact directly with Cincinnati Children’s experts for access to specialty care, education and consultations. A new program recently expanded access to nearly 200,000 under-served children in Ohio.

Given the significant increase in demand for telehealth appointments during the pandemic – and the reality that many low-income individuals lack robust data plans – L.A. Care and Blue Shield of California Promise Health Plan enhanced community members’ access to high-quality health care through telehealth hubs in their jointly-operated resource centers. The plans also worked with Teladoc Health to deploy innovative community-level targeted marketing engagement programs to drive awareness and utilization of virtual care.